SAULT COLLEGE
OF APPLIED ARTS & TECHNOLOGY
SAULT STE. MARIE,
ON
COURSE OUTLINE
Course Title: Technical
Communication
Code No.: CMM210-3
Semester: Fall/Winter
Program: Engineering
Technology & Science and Natural Resources
Author: Language
and Communication Department
Date: August
2000
Previous Outline Dated:
January
1999
Total Credits: 3
Prerequisite(s): Eng
120
Length of Course:
3
hrs./week (if in class)
Total Credit Hours:
48
Copyright
1997 The Sault College of Applied Arts & Technology
Reproduction of this document
by any means, in whole or in part, without the prior written permission
of The Sault College of Applied Arts & Technology is prohibited.For
additional information, please contact Judith Morris, School of Continuous
Learning, (705) 759-2554, Ext. 516
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COURSE DESCRIPTION
This course provides
training in technical reporting. Emphasis is given to memos, letters, forms,
and reports. Oral reporting and its importance on the job are also included.
The effective use of computers to research and generate technical documents
is an essential component of this course. The principles of writing are
taught through the writing process.
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LEARNING OUTCOMES AND ELEMENTS OF
THE PERFORMANCE:
A. Learning Outcomes:
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Recognize the needs and expectations
of the various audience levels
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Produce accurate, well-organized, technical
documents that are college-level quality and address an identified audience
and purpose
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Employ computers accurately and efficiently
to research and produce documents
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Research and document materials from
various sources using specific formats
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Produce an employment package
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Deliver a well-organized oral presentation
that involves effective visuals
B. Learning Outcomes and Elements
of the Performance:
Upon successful completion of this
course, students will demonstrate the ability to:
1. Recognize the needs and expectations
of the various audience levels.
Potential elements of the performance:
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Explain the principles of organization
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Identify barriers to effective communication
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Assess the audience’s needs and characteristics
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Determine their goal in the communication
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Identify the most effective form of
communication
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Anticipate audience response
2. Produce accurate, well-organized,
technical documents that are college-level quality and address an identified
audience and purpose.
Potential elements of the performance:
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Identify the audience and the purpose
for the document
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Identify the uses and types of technical
reports
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Determine the most suitable format for
presenting technical information
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Create accurate and specific reports
using various formats
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Produce accurate, coherent abstracts/executive
summaries
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Formulate effective introductory/problem
statements
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Use active and passive voice and other
emphatic techniques
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Identify the use, format and content
of all components of the formal report
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Incorporate effective graphics into
reports
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Draw accurate, supported, logical conclusions
and recommendations
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Use research and documentation as support
in documents
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Use appropriate technical language and
style
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Proofread and edit all work
4. Employ computers accurately
and efficiently to produce reports.
Potential elements of the performance:
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Adjust and proofread for content
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Incorporate appropriate graphics
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Design clear, easily–read technical
documents for specific audiences and purposes
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Proofread and edit work for correctness
using spell-check, thesaurus, grammar check, and peer editing
5. Research and document
materials from various sources using specific formats.
Potential elements of the performance:
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Identify the nature of the information
to be documented
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Investigate various sources
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Distinguish primary and secondary sources
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Evaluate bias
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Use appropriate sources to support the
document’s purpose
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Employ a consistent documentation format
6. Produce an employment package.
Potential elements of the performance:
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Summarize skills, knowledge, and experience
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Choose a format and create a resume
that best presents abilities
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Write a concise, accurate, organized,
effective cover letter
7. Deliver a well-organized oral
presentation that involves effective visuals.
Potential elements of the Performance:
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Analyze the audience and the purpose
of the presentation
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Gather and organize relevant material
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Determine how to present the material
in the most effective manner
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Anticipate and recognize typical audience
responses
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Produce effective visual aids
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Rehearse and adapt the presentation
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Deliver a well-organized oral presentations
individually or collaboratively
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Field questions effectively
TOPICS
Note: These topics sometimes overlap
several areas of skill development and are not necessarily intended to
be explored in isolated learning units or in the order below.
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Principles of Organization and Communiction
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Language and Style in Technical Reports
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Objectivity in Technical Communication
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Letters, Memos, and Emails
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Informal Reports
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Employment Package
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Oral Presentation
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Graphics and Document Design
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The Formal Report
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Research and Documentation
REQUIRED RESOURCES/TEXTS/MATERIALS:
1. Technical
Writing: A Practical Approach (2nd Canadian Ed.), Pfeiffer &
Boogerd, Prentice-Hall. ISBN: 0-13-021712-3
2. A dictionary and thesaurus.
3. Sault College Language and Communication
Guidelines.
4. Use of a PC with Internet access
and word processing capabilities which allow files to be saved as Word
documents.
EVALUATION PROCESS / GRADING
SYSTEM
MAJOR ASSIGNMENTS AND TESTING:
(Refer also to the Language and Communications
Guidelines)
1. Students will write a minimum
of five short assignments using technical report formats, such as: (50%)
a) Abstract
b) Proposal/feasibility report
c) Accident/incident/occurence report
d) Technical Instruction or description
e) Field/trip report
f) Investigation/evaluation report
g) Progress/periodic report
h) Lab report
i) Problem analysis/recommendation
report
2. Oral Presentation (15%)
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Professors reserve the right to adjust
the course as they deem necessary to meet the needs of students.
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Professors will deduct marks for any
grammar and fundamental errors in final submissions.
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Marking schemes for assignments will
vary from professor to professor and from assignment to assignment. This
flexibility recognizes that professors need to vary their approaches as
they assist students with differing levels of competence to meet the learning
outcomes of the course and to respond to program areas.
METHOD OF ASSESSMENT (GRADING
METHOD):
Students will be assessed on the
basis of their short technical assignments, oral presentations, job application
package, and formal report and/or report exam.
The following letter grades will
be assigned in accordance with college policy and the Language and Communication
Department Guidelines.
A+ |
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Consistently
outstanding |
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90% - 100%
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A |
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Outstanding achievement |
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80% - 89% |
B |
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Consistently above average achievement |
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70% - 79% |
C |
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Satisfactory or acceptable
achievement in all areas subject to assessment |
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60% - 69% |
R |
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Repeat - The student has not achieved
the objectives of the course, and the course must be repeated |
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less
than 60% |
CR |
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Credit exemption |
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X |
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A temporary grade, limited to situations
with extenuating circumstances, giving a student additional time to complete
course requirements |
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Note: Students may be assigned a
mid-term grade of "R" for unsatisfactory performance.
CMM210 can be accessed 24 hours
a day, 7 days a week. The professor will check for email on a daily basis.
Students are expected to attempt all assignments and to complete all work
within one semester.
Special Needs
Students with special needs (e.g.
physical limitations, visual impairments, hearing impairments, learning
disabilites) are encouraged to discuss required accommodations with the
professor and/or contact the Special
Needs Office, E1204, 759-2554 x493 or TTD 946-8619.
Complementary Activities
The number of hours required to complete
this course will vary with each student. Students should pace themselves
accordingly and discuss any concerns/difficulties with their professor.
Plagiarism
To plagiarise is to "take and use
as one's own (thoughts [ideas], writings, inventions, etc. of another);
especially to take and use a passage, plot, etc. from the work of another
writer" (Gage Canadian Dictionary, p. 861).
Students should refer to the definition
of "academic dishonesty" in the "Statement
of Student Rights and Responsibilities." Also, in order to collaborate
on an assignment, students need prior permission from the professor.
Students who engage in "academic
dishonesty" will receive an automatic failure for that submission and/or
other such penalty,up to and including expulsion from the course.
In order to protect students from
inadvertent plagiarism, to protect the copyright of the material referenced
and to credit the author of the material, it is the policy of the department
to employ a documentation format for referencing source material.
Advanced Standing
Students who have completed an equivalent
post-secondary course must bring relevant documents to the Coordinator,
Language and Communication Department:
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A copy of course outline
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A copy of the transcript verifying successful
completion of the equivalent course
Note: A copy of the transcript must
be on file in the Registrar's
Office.
If you have questions, please contact
759-2554 x486 or email: silvana.turpin@saultc.on.ca
Retention of Course Outlines
Students are responsible for retaining
all course outlines for possible future use in gaining advanced standing
at other post-secondary institutions.
Substitute course information is
available at the Registrar's
Office.
PRIOR LEARNING ASSESSMENT
Students who have related employment-centered
experience should see the Prior Learning (PLA)
Coordinator, Sandi Mills, E2203. If you have questions or wish to book
an appointment, please contact 759-2554 x 467 or email: sandi.mills@saultc.on.ca.